Alexander & Co Media— Real Estate Media Terms & Conditions
Last updated: 13 April 2026
Business: Alexander & Co Media(“we”, “us”, “our”)
Client: The booking party (agent/agency, property owner, or authorised representative) (“you”, “your”).
By booking, you confirm that you are authorised to make the booking and agree to these Terms & Conditions.
1. Scope of Services
1.1 Services. Real-estate media including, as booked: interior/exterior photography, video material, aerial/drone capture, 2D floor plans, 3D tours/virtual walkthroughs, virtual staging, and related deliverables (“Deliverables”).
1.2 Packages & inclusions. Package contents (e.g., estimated image counts, approximate video length) are guidelines, not guarantees, and may vary based on property size, condition, access, weather, and safety.
1.3 On-site time. Standard on-site time limits apply per service. Waiting due to property not being ready, access delays, or staging beyond minor adjustments may incur additional fees, or we may reschedule at a mutually agreeable time (see §8.6).
1.4 Not a building report. Our content is for marketing and illustrative purposes only and is not a building inspection, valuation, or compliance assessment.
2. Booking, Access & Property Readiness
2.1 Authority & permissions. You warrant that you have authority from the property owner/landlord/body corporate (and tenants, if any) for us to access the property, capture media (inside and outside), and—if applicable—fly drones (see §6).
2.2 Access. You must ensure timely access (keys, lockbox code, alarm instructions, gate codes, parking). Call-out or waiting charges may apply if we cannot access on arrival.
2.3 Readiness. Property should be clean, decluttered, staged, lawns/gardens maintained, vehicles moved, and pets secured. We are not responsible for cleaning, decluttering, landscaping, or moving heavy items.
2.4 Safety & hazards. You must disclose hazards (e.g., aggressive animals, unsafe structures, biohazards). We may refuse or stop work if we consider conditions unsafe (§13).
3. Scheduling, Rescheduling & Cancellations
3.1 Rescheduling by you. Please give at least 48 hours’ notice. Less than 48 h may incur a 50% late reschedule fee; less than 24 h or a no-show may incur 100% of the booking fee plus travel (§8.4).
3.2 Cancellations by you. Cancel at least 48 hours prior to avoid charges. Within 48 h: 50% fee. Within 24 h: 100% fee.
3.3 Weather. We may postpone drone or exterior work for weather/lighting/safety (wind, rain, low cloud). We will reschedule the affected components at the earliest mutually available time.
3.4 Rescheduling by us. We may reschedule for safety, illness, equipment failure, airspace restrictions, or unforeseen events (§14). Our liability is limited to re-performance or a refund of affected services (§12).
4. Deliverables, Turnaround & Revisions
4.1 Turnaround. Typical delivery: photos within 1–2 business days, video/3D within 2–5 business days (project scale dependent). Rush delivery may be available at additional cost.
4.2 Delivery method. Online gallery or download link. Gallery links are active for 30 days unless otherwise stated. Long-term archiving is not guaranteed (§11).
4.3 File format. Final edited JPEG (photos) and MP4 (video) unless otherwise agreed. RAW, LOG, or unedited source files are not supplied
4.4 Revisions (included). One round of minor edits requested within 5 business days of delivery (e.g., exposure/white balance tweaks, simple crop/trim, minor caption/spelling fixes).
4.5 Revisions (out-of-scope). Charged at our hourly rate: extensive re-edits, creative changes after approval, object removals/advanced retouching, re-edits due to property changes or client brief changes, music swaps after approval, re-export to unusual specs, or re-shoots.
4.6 Re-shoots. If a re-shoot is required due to factors outside our control (property unready, new staging, tenant refusal, weather not suitable for interiors, access issues), standard fees apply. If due to our error, we will re-shoot at no additional charge.
4.7 Video Deliverables. Final video files are provided in MP4 format using industry-standard codecs, optimised for web and social media platforms unless otherwise agreed.
(a) Custom Formats. Requests for alternative formats, resolutions, or codecs (e.g., ProRes, LOG, RAW, 4K/8K exports) must be agreed before production and may incur additional costs.
(b) Music Licensing. Any music included in videos is licensed for real estate marketing purposes only. Usage outside property promotion (e.g., agency branding, ads) may require additional licensing. We are not liable for takedowns, copyright flags, or monetisation issues caused by third-party platform policies
(c) Editing Requests. Additional versions or edits requested after delivery (e.g., vertical cuts, TikTok edits, logo swaps) are chargeable unless included in the package.
(d) Storage & Access. Video projects are retained for 6 months after delivery unless otherwise agreed. Retrieval after this period may not be possible or may incur a file recovery fee.
5. Copyright, Licensing & Credit
5.1 Copyright retained. Unless otherwise agreed in writing, we retain all copyright and moral rights in all media we create. We do not accept commissions for work, and instead grant a license to use the Deliverables as outlined in 5.2.
5.2 Usage licence (real-estate marketing). Upon full payment, we grant a non-exclusive, non-transferable licence to you (the booking agent/agency) to use the Deliverables to market the specific property across: agency websites, listing portals, printed brochures, social media, and email; plus reasonable agency self-promotion relating to that listing (e.g., “Just Sold”).
5.3 Duration & territory. Licence is for a duration of 12 months from the date of first delivery of the Deliverables (“Licence Period”) for the above purposes, worldwide, for that property.
If you wish to continue using the Deliverables beyond the Licence Period (including for ongoing marketing, repeat campaigns, or agency promotions), a renewal fee must be paid for re-issue of the licence. Renewal terms and fees will be provided upon request.
Any use of the Deliverables outside the Licence Period without re-issue of the licence constitutes unauthorised use and may result in additional fees or enforcement action.
5.4 Third-party use. Any use by third parties — such as builders, architects, stagers, vendors, or magazines — requires a separate paid licence unless agreed in writing. Please refer enquiries to us.
5.5 Alterations. You must not materially alter, edit, filter, crop to misrepresent, or apply AI “restylising” to Deliverables without our written consent. Minor crops/resize for layout are fine.
5.6 AI & training data. Deliverables must not be used to train AI models or fed into datasets without our written consent.
5.7 Credit. Where practical online, please credit Alexander & Co Media. Do not remove embedded attribution/metadata.
6. Drone & Aerial Operations
6.1 Compliance. Drone work is conducted at our sole discretion under applicable New Zealand rules and guidance. Operations may be declined or limited due to safety, local bylaws, airspace, weather, or privacy concerns.
6.2 Permissions. You are responsible for securing owner/occupier consent for the property and (where applicable) neighbouring properties that may be overflown or imaged. Body corporate or council permissions may be required for common areas/public land.
6.3 Airspace & restrictions. Flights near airports, helipads, controlled airspace, or restricted areas may require additional permissions or may be declined. We will determine feasibility and timing.
6.4 People & privacy. We avoid flying over people without consent. You must arrange consent from persons likely to be present and ensure the site is suitable (e.g., no public events).
6.5 Operational discretion. Pilot-in-command decisions on-site are final. If a planned flight cannot proceed for compliance/safety reasons, we will attempt ground-based alternatives where feasible; otherwise §3.3 applies.
7. Privacy, Tenanted Properties & Sensitive Information
7.1 Privacy. You confirm you have obtained all necessary consents from owners, tenants, and occupants for interior/exterior capture.
7.2 Sensitive items. Please remove/secure confidential documents, valuables, visible personal data (e.g., mail, certificates, IDs), licence plates you don’t want shown, and anything legally restricted.
7.3 Children & vulnerable persons. Where children or vulnerable persons could appear, you confirm consent has been obtained from their legal guardians for incidental presence.
7.4 Right to request removal. On reasonable written request from the verified owner/tenant/agency, we may blur or remove limited frames where privacy concerns exist; editing fees may apply.
8. Fees, Payment & Expenses
8.1 Pricing & GST. Prices are in NZD and inclusive of GST unless stated. Quotes are valid for 30 days.
8.2 Payment terms. Payment is due within 30 days from the invoice date unless otherwise agreed in writing. Late payments may result in suspended services and/or withheld deliverables until cleared.
8.3 Late payment. Overdue amounts may incur 2% per month interest (or the maximum permitted by law) plus collection costs. Licences (§5) are suspended until full payment clears.
8.4 Travel & parking. Travel fees apply beyond our standard service area; tolls, ferries, parking, and access fees are recoverable. If parking/permits are not arranged, we may add actual costs.
8.5 Call-outs. If we attend and cannot proceed due to access denial, property not ready, tenant refusal, or safety issues, the booking is chargeable in full plus travel.
8.6 Extra time. On-site time beyond package limits, significant staging, or waiting time is billable in 15-minute increments at our current rates.
9. Artistic Discretion & Quality
9.1 Artistic licence. You commission us for our style and professional judgment. Composition, angles, lighting, colour grading, lens choice, and editing are at our discretion.
9.2 Colour & device variance. Colours/brightness can vary between screens/prints; such variance is not a defect.
9.3 Subcontractors. We may use qualified assistants/subcontractors. We remain responsible for deliverable quality.
10. Client Materials & Warranties
10.1 Client-provided content. You warrant you own or have licences for any logos, music, or materials you supply and that using them will not infringe third-party rights.
10.2 Instructions. You agree not to request us to breach any law, bylaw, airspace rule, privacy rule, or safety protocol. We may refuse any such instruction.
11. Data Handling & Archive
11.1 Backups. We maintain reasonable working backups during production but do not guarantee indefinite archiving.
11.2 Retention. Edited Deliverables may be retained for 6 months; retrieval beyond that is not guaranteed and may incur a fee if available.
11.3 RAW files. RAW image files, ungraded video masters, LOG profiles, and original footage remain the property of Alexander & Co Media and are not supplied unless agreed in writing under a separate licensing arrangement.
12. Complaints, Remedies & Liability
12.1 Issues. Notify us in writing within 5 business days of delivery with specific concerns so we can address them (revisions, re-export, or re-shoot if appropriate).
12.2 Primary remedy. Our obligation is to re-perform the affected service or, if re-performance is impractical, provide a refund for the affected portion.
12.3 Liability cap. To the maximum extent permitted by law, our total liability arising from a booking is limited to the fees paid for that booking. We are not liable for consequential or indirect loss (e.g., lost sales opportunities, advertising costs, or re-listing delays).
12.4 Consumer law. Nothing in these terms limits non-excludable rights you may have under applicable New Zealand consumer laws.
13. Health & Safety; Right to Withdraw
13.1 H&S compliance. We follow reasonable health and safety practices. You must disclose hazards and ensure safe access.
13.2 Withdrawal. We may stop or refuse work where we consider conditions unsafe or non-compliant (including drone). Fees may still apply where the cause is outside our control.
14. Force Majeure
We are not liable for delays or failure to perform due to events beyond our reasonable control (e.g., extreme weather, illness, equipment failure, airspace closures, power/network outages). We will liaise to reschedule as soon as practicable.
15. Confidentiality & Embargo
15.1 Pre-market confidentiality. Pre-launch content is treated as confidential until you publish, unless you authorise earlier portfolio use.
15.2 Portfolio use. We may display Deliverables in our portfolio/website/social channels after the listing goes live, unless you request an embargo or NDA in writing.
16. Virtual Staging, Item Removal & Compositing
16.1 Disclosure. Where virtual staging or material digital alteration is used, you agree to comply with advertising standards and disclosure requirements.
16.2 Accuracy. We will not create edits that materially misrepresent a property’s condition or features (e.g., removing power lines/structural defects) for marketing without appropriate disclosure by you.
17. Third-Party Platforms & Specs
We will export to common platform specs when requested, but platforms may change requirements without notice. Re-exports to new specs after delivery may be chargeable (§4.5).
18. Non-Solicitation
You will not solicit or hire our staff/contractors directly for similar services for 12 months after the last booking without our consent.
19. General
19.1 Entire agreement. These terms, your Acuity booking details, and any written quote form the entire agreement for the booking.
19.2 Variations. Any variation must be in writing.
19.3 Severability. If any clause is invalid, the remainder remains effective.
19.4 Governing law. These terms are governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of New Zealand courts.